Social networking has become so much more than just a way to stay in touch with friends
and family – it’s changing the way we do business too. With hundreds of millions of us using
Twitter, Facebook, Youtube, LinkedIn and more every day, the rewards for successfully
engaging with customers using social media are real.
If you’re considering delving into the world of social media, here’s a few tips to help you get
1. Plan Ahead
A little research and planning will help drive your social media strategy, enabling you to
focus on the quality of your social media content rather than simply the quantity. It is in this
vital planning stage that you identify your objectives and put the pieces in place to achieve
2. Understand the Social Media Landscape
Take some time to familiarise yourself with how your customers are using social media.
Aggressive sales techniques for example are a big no no. Creating an open dialogue on the
other hand helps to build trust and a sense of transparency, building your brand integrity in
Be genuine and give customers a good reason to engage with you through discussions,
prize draws, polls, competitions etc.
3. Be Patient
Keep in mind it’s not just about short term gain and quick sales. Social media is all about
establishing meaningful relationships. Think conversation before conversion. That doesn’t
mean to say immediate sales are not possible of course, but when embarking on your social
media campaign, prepare for a marathon rather than a sprint.
4. Measure, Tweak, Rinse, Repeat
Put measures in place and then review your campaign at regular intervals – and, if
necessary adapt your approach to improve engagement. Milestones are a great way of
measuring success. For example, how many fans would you like to have before the end of
this month? Set a target, and angle your messages accordingly.
However you choose to engage your audience, just remember it’s all about getting out there
and getting involved. If you would like help planning your social media marketing strategy,
get in touch.